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What tasks do AI agents solve
AI agents are digital executors that independently perform applied tasks, act according to predefined scenarios, and operate within company processes. They can be integrated into internal portals, corporate services, and messengers, as well as connected to databases and internal documents. They operate within the existing work environment and act according to configured rules and access rights.
Request processing
Automated processing of requests, applications, and inquiries
Consulting
Quick responses to employee and customer questions
Document management
Work with regulatory, HR, and corporate documents
Data analysis
Data analysis and preparation of analytical materials
Decision support
Support for managerial and operational decisions
Process control
Recording task completion and tracking process status
How an AI agent works
Receives a request
→
Analyzes with AI
→
Makes a decision
→
Executes the action
< 30 seconds
Average request processing time
Advantages
Reduced operational costs
Lower manual labor costs without compromising service quality
Faster processes
Rapid request processing and decision-making
Unified standards
Consistent process execution without human factor risks
Scalability without hiring
Growth under increased workload without expanding staff
Process transparency
Improved control and visibility over task execution
24/7 reliability
Round-the-clock availability without weekends or breaks
Data security
Regulatory compliance
AI solutions are implemented in compliance with the requirements of the Republic of Kazakhstan regarding information and personal data protection
Data is not used for training
Information is not transferred for training public or third-party models and is processed exclusively to address project objectives
Transparency and control
Action logs and scenario settings are available, with role-based access control and operation auditing provided
Based on JSC Kazakhtelecom
- In-house expertise and a local technical support team
- Experience delivering projects for the public sector and corporate segment
- Secure infrastructure compliant with the requirements of the Republic of Kazakhstan
- Single vendor model — from development to implementation and support
Types of AI agents
HR and recruitment
Candidate sourcing, initial application screening, and responses to applicants
HR consulting
Support on leave, sick leave, work schedules, and HR documentation
Policy and regulation support
Searching information in policies, guidelines, and internal orders
Employee support
Processing internal requests and assigning tasks to responsible teams
Department support
Handling standard operations according to predefined scenarios
Reports and references
Preparation of reports and official reference documents
